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PRIVACY POLICY

Privacy Policy for Hark Roofing Effective Date: March 27, 2026
 

At Hark Roofing, we value and respect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website, services, mobile applications, AI systems, or third-party platforms such as Google, Meta (Facebook/Instagram), WhatsApp, and CRMs or related platforms we use.

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Information We Collect

  • Personal Identifiers: Name, email, phone number, billing and shipping address.

  • Financial Information: For payment processing via third parties (e.g., Stripe, PayPal).

  • Device & Internet Activity: IP address, browser type, device ID, cookies.

  • Interaction Data: Emails, form submissions, customer support communications, social media interactions.

  • Audio/Video Content: Customer service calls, voice messages, or AI interactions (with notice and/or consent).

  • Location Data: If shared or inferred via IP.

Use of Information We may use your information to:

  • Respond to inquiries, order requests, or customer support needs.

  • Provide support related to our products, orders, or consultations.

  • Improve our services and website performance.

  • Deliver marketing messages with your consent.

  • Process transactions, manage accounts, or fulfill product orders.

  • Ensure compliance with legal and regulatory obligations.

Use of Artificial Intelligence (AI) We may use AI technologies to:

  • Automate service-related communications and follow-ups.

  • Enhance customer onboarding or order intake processes.

  • Analyze user behavior to personalize shopping experiences.

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Sharing of Information We do not sell your personal data. We may share your data with:

  • Service providers (CRM, SMS, voice, or email platforms) solely to facilitate communications on our behalf; mobile phone numbers and SMS opt-in consent are never shared with third parties for their own marketing or promotional purposes.

  • Analytics providers (e.g., Google Analytics, Meta Pixel).

  • Payment processors (Stripe, PayPal).

  • Shipping and fulfillment partners for order delivery.

  • Legal or regulatory entities when required by law.

Mobile Information Sharing We do not share, sell, rent, or disclose mobile phone numbers or SMS consent information to third parties or affiliates for marketing or promotional purposes. Mobile information is used solely for providing customer support and service-related communications from Hark Roofing.

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Marketing and Communications With your explicit consent, we may send you:

  • Email campaigns (via platforms such as Mailgun or Gmail).

  • SMS or WhatsApp messages (via Twilio or similar providers).

  • Retargeted ads via Google Ads and Meta Ads (Facebook/Instagram).

SMS Communications Users may opt in to receive SMS messages from Hark Roofing by affirmatively checking an unchecked checkbox on our forms and explicitly agreeing to receive SMS communications. SMS messages are used exclusively for customer care and service-related purposes such as order confirmations, shipping updates, and support responses. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out, HELP for assistance.

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Email Communications Users may also opt in to receive email communications related to their inquiry, orders, or services. You can opt out of marketing communications at any time using the unsubscribe links provided in our messages or by contacting us directly using the information in the "Contact Us" section. Carriers are not liable for delayed or undelivered messages.

Data Security We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, access controls, encryption where applicable, and limited access to personal data by authorized personnel only. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Contact Information For questions regarding this Privacy Policy, please contact us at:

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